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Apple Support

Apple Support

Apple Professional Support is perfect for mac based environments. Because Apple products are today mostly used for business and the creative industry — from hardware to software to the operating system — one phone call to IRUS can address most of your technical needs.

Apple Professional Support gives you direct access to IRUS Professional Technical Support team via telephone and email 8 hours a day, six days for a full year. With this product, one authorised contact can telephone or email the IRUS Professional Technical Support team for one full year. IRUS support team is on call 8 hours a day, 6 days a week.

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£500£795

Product Description

Apple Support

Apple Professional Support is perfect for mac based environments. Because Apple products are today mostly used for business and the creative industry — from hardware to software to the operating system — one phone call to IRUS can address most of your technical needs. Apple Professional Support gives you direct access to IRUS Professional Technical Support team via telephone and email 8 hours a day, six days for a full year.

With this product, one authorised contact can telephone or email the IRUS Professional Technical Support team for one full year. IRUS support team is on call 8 hours a day, 6 days a week.Here’s what’s included:1

Apple Office

  • One-stop support for the latest versions of Microsoft Mac Office, iTunes, Mail, Calendar and Contact sharing
  • Troubleshooting for latest iPhone, iPad, iMac, Mac Pro, Macbook Air, and Macbook Pro
  • Assistance with connecting peripherals, networking Macs and PC to workgroups, and domains. POP, IMAP email configuration support

 

Apple Audio

  • The current releases of Logic and Logic Studio, Ableton Live, Adobe Soundbooth
  • Troubleshooting for Apple hardware and Mac OS X3
  • Audio I/O connectivity including Core Audio configurations
  • MIDI I/O connectivity over Core MIDI
  • Inter-application communication over Rewire, IAC and VSTi’s
  • File interchange protocols OMF, AAF, standard MIDI and Final Cut XML interchange format
  • Audio Units plug-ins
  • Loop file formats including ACID, REX and Apple Loops
  • Video output over FireWire or Digital Cinema Desktop
  • Clock and time code synchronisation
  • Connectivity of Logic-supported control surfaces
  • Logic Pro node connectivity

 

Apple Video

  • One-stop support for the latest versions of Final Cut Pro, Adobe After Effects, Adobe Photoshop, Adobe Illustrator, Cinema 4D, Maya, 3DSmax
  • Troubleshooting for Apple hardware and RAID Admin software3
  • Assistance with DV, SD and HD video input/output over FireWire

 

1. See a list of Apple-qualified software supported. 2.Telephone numbers and hours of operation may vary and are subject to change; local telephone fees may apply. Access to Internet-based resources requires the use of a compatible Internet service provider; fees may apply. 3. Hardware repairs are not covered.

Additional Information

Onsite Support

On-site support is not included with any of the plans, if you wish to have on-site support you will need to purchase PAYG Support Tickets, or be on an existing professional support plan. Please see Ticket system for more details.

PAYG Support

PAYG Support tickets are required for on-site support. You can purchase tickets in advance and use them anytime you like.

1 review for Apple Support

  1. S2R
    5 out of 5

    :

    Used IRUS for Support on our macs here at Stage2Recordings. They helped setup Ableton Live with a Novation Zero SLMk2 midi controller and AKAI APC40.

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