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Support / Helpdesk

Sometimes even experienced users need help finding exactly the answer they want to a question. We are always a call away, to save you time (and money) see if our FAQ has the answers you are looking for. If not you can always give us a call and have a friendly chat with one of our live support Agent’s.

Network

Help with connectivity and networks

Operating systems supported

  • Microsoft Windows NT Workstation
  • Microsoft Windows NT Server
  • Microsoft Windows 2000 Server
  • Microsoft Windows Advanced 2003
  • Microsoft Windows 2008 Server
  • Microsoft Windows 7 Business/Ultimate
  • Microsoft Windows XP Professional
  • Microsoft Windows Vista Business/Ultimate
  • Microsoft SBS 2000/03
  • Apple OSX Lion
  • Apple OSX Tiger
  • Apple OSX Snow Leopard
  • iPhone OS
  • iPad OS
  • BlackBerry OS

Remote Network Support

To enable us to remote administrate your network you will need a broadband connection between 2-8mbps. A static IP address from your broadband provider.

Why I need a domain

When your office is connected your people are too, so everyone has quicker, more convenient access to the resources they need, saving your business time. Exchanging information electronically reduces paper, postage, and overnight delivery fees.

You can also lower phone bills with automatic e-mail or fax delivery during off-peak hours. With multiple sites linked together, network telephony allows you to send your calls over dedicated network connections. This can greatly reduce call charges between your offices.

Reduced office equipment costs: networking saves you money by letting you defer expensive equipment purchases. You won’t have to buy an extra printer or fax machine when it’s so easy to share what you already have.

Support

Help with support

24 hour support

We always have an Engineer on-call in case you need us. Simply click the LiveChat support button to speak with a Support Agent, or submit a support ticket, and we will contact you back within the time frame allotted.

iPad/iPhone/BB support

Yes we do. We can configure an existing exchange server, or install a new server with imap, pop exchange accounts to sync Contacts, Email and Calenders. We recommend Redstation as a hosting provider for Pop/IMAP email accounts.

Mac Support

We offer a full range of Apple support for Xserve, iMac, iPhone and iPads. We can set up a mac network, and also integrate with Windows networks, and exchange.

Hardware

Help with hardware installation & Drivers

What hardware do we use

We only use tried and tested providers of hardware such as computers, CPUs, HDDs, memory and industry standard software providers. Companies such as; Dell, Apple, Microsoft, Intel, Sony, Samsung, Seagate and Western Digital

Audio & Visual

We not only provide support for the office, but also audio and visual support for the creative industry. We are savvy in digital audio, animation and video workflows, and understand the demand on hardware and resources.

Drivers & Downloads

We provide downloads to drivers, firmware and documentation on products we install. Please see your downloads section for more details.

General

Help with general questions and queries

Do you provide on site support

We provide on and off-site support to all of our customers on a Support Plan. We also provide emergency support via our 24 hour Live Support desk.

What areas do we cover

We provide support only to East Anglia. Norfolk and Suffolk region. We feel it is important to support our local area, and this then enables us to keep down our costs to existing customers.

Which ISP's we recommend

There are many Internet Service Providers offering high speed broadband. We prefer tried and tested providers such as BT or Virgin